Store policies.

Payment and security

Payment is completed on NexaPay's hosted checkout. Armadillo does not ask for, receive, or store card numbers, card security codes, wallet keys, seed phrases, or other payment credentials.

To create the hosted checkout, Armadillo sends NexaPay the customer's email address, order reference, product names, lot references, quantities, prices, currency, and total. An order is treated as paid only after Armadillo verifies NexaPay's signed payment notification. A browser returning from checkout does not, by itself, confirm payment.

Privacy and retention

Armadillo retains the contact and shipping information supplied during checkout, order contents, research-use acknowledgement, payment status, fulfillment status, and operational history so the order can be fulfilled and supported. Support inquiries retain the submitted name, email address, inquiry category, message, status, and timestamps.

The storefront stores the shopping cart and research-access acknowledgement in the customer's browser. Contact and shipping drafts stay in the checkout tab for up to one hour; a payment-attempt reference and a fingerprint of the request remain in the tab until confirmation or definitive rejection so retries can find the same order. These references contain no contact or shipping details. Clear saved details from checkout to remove contact and shipping drafts; unresolved payment references are retained to prevent duplicate payment. Armadillo does not currently create customer accounts, use advertising analytics, or load third-party tracking resources in storefront pages. Order, support, and audit records have no automatic deletion date under the current retention policy.

Shipping and order changes

We ship to the United States (50 states and Washington, D.C.) and Canada. All checkout charges are in United States dollars. Paid orders are reviewed before packing. When tracking information is available, it is associated with the order by the operations team. Customers are responsible for supplying a complete and accurate shipping address. Postal-code suggestions do not verify street addresses or delivery. For suggestions, our server sends only the first five ZIP-code digits or the first three Canadian postal-code characters to Zippopotam.us; it does not send names, email addresses, or street addresses to that service. Manual entry remains available.

When street suggestions are available, typing a street address sends the street, city, region, postal code, and country through our server to Geoapify. It omits your name, email, institution, and separate suite field. A suite typed into the street field is included. Selecting a suggestion fills the address fields; you can edit them or continue with manual entry. Suggestions do not verify postal delivery. Geoapify processes the address under its privacy policy. We do not retain its complete suggestion response. The address you submit becomes the shipping address you confirm for your order.

Delivery estimates, when shown, include packing after verified payment and use business days. Weekends, holidays, remote destinations, carrier delays, and Canadian customs can affect timing. Estimates are not guaranteed arrival dates. Contact support before payment if timing matters.

When outgoing email is configured, Armadillo sends payment receipts after verified settlement and shipment updates when tracking is recorded or corrected. Resend processes the recipient email address, order reference, product names, quantities, totals, and shipment details. These messages contain no payment credentials or street address. Notification records are retained with the order. A payment remains valid if email delivery fails; contact support with your order reference if you do not receive an update.

Contact support promptly about an address correction, cancellation, damaged shipment, return, or refund request. Changes cannot be guaranteed after payment or fulfillment begins. Do not return a product without written authorization from Armadillo.

Research-use requirements

Customers must be at least 21 years old and authorized to purchase for legitimate lab-animal or in-vitro research. Products are not for human consumption or for clinical or veterinary use. The customer confirms these requirements before entering the storefront and again during checkout.